Though many people would probably say HP is best known for its laptops, in corporate surroundings this company is more likely to be associated with servers. Recognizing the potential (and popularity) of cloud technologies, HP started increasingly focusing on them.
Today this company announced a new cloud-based solution intended to improve the quality of services in IT setting. HP Service Anywhere is SaaS (Software-as-a-Service) IT Service Management (ITSM) that is a part of HP Converged Cloud strategy introduced in April this year.
ITSM is intended to facilitate and improve management of tasks related to IT ecosystem. Its cloud infrastructure is important as it enables easier implementation and guarantees 99.9% uptime. With such a high availability organizations can count on the security of mission-critical applications and better incident management.
As reported in HP press release, new HP service will enable users to:
- Speed deployment and easily extend processes based on Information Technology Infrastructure Library (ITIL) best practices, such as incident management, problem management and change management, through a new process-designer technology that is 100 percent web-based, 100 percent user interface (UI)-driven and codeless;
- Facilitate rapid and seamless upgrades for future releases by creating efficient process work flows using the same codeless configuration approach, which enables data model extensions and easy-to-use forms design;
- Increase staff productivity through unique “in-context” social collaboration directly in the tool, attaching conversation threads to relevant help desk objects in the system for rapid problem resolution; and
- Deploy a robust hybrid ITSM solution that seamlessly combines HP Service Anywhere and on-premise HP Service Manager delivering flexibility in linking central IT with lines-of-business IT.
The service will be available directly from HP and via its channel partners and the price is expected to be $89 per user a month.